Refund Policy

General Policy

All sales on roesploits.com are final. Due to the digital and instantly delivered nature of our products (license keys), we do not offer refunds or exchanges once a key has been delivered, as the product cannot be "returned" once disclosed.

By completing a purchase, you explicitly confirm that:

• You have read the product description and verified regional compatibility
• You understand that digital goods are non-returnable once delivered
• You agree to this No-Refund Policy

Exceptions

Exceptions may be made solely at our discretion in the following cases:

• The key was not delivered due to a verified technical error on our side
• The key was demonstrably already redeemed prior to delivery (documented duplicate)

In such cases, we will provide a replacement key. If we are unable to provide a working replacement within 72 hours of your report, we will issue a full refund. Cash refunds are issued only in this specific circumstance.

To report an issue, contact roesploits@gmail.com within 72 hours of purchase. Claims submitted after 72 hours will not be eligible for replacement or refund.

No Refunds For

• Change of mind after purchase
• Incompatibility due to the customer's regional account settings
• Keys that have been activated or attempted to be activated
• Violations of our Terms of Service

EU Consumer Rights — Important Notice

For customers located in the European Union: under Article 16(m) of EU Directive 2011/83/EU, you have a statutory 14-day right of withdrawal for digital content. However, by completing your purchase and requesting immediate delivery of a digital product, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the license key has been delivered to you.

This waiver is confirmed by your explicit agreement at checkout.

Chargebacks

We strongly encourage you to contact us at roesploits@gmail.com before initiating a chargeback. We respond within 24 hours and will work to resolve any legitimate issue promptly.

Initiating a chargeback without prior contact, or initiating a fraudulent chargeback, will result in:

• Immediate and permanent revocation of the associated license key
• Permanent termination of your account
• Reporting of the fraudulent activity to our payment processors

We reserve the right to dispute any chargeback and to provide all relevant transaction and delivery evidence to our payment processor.

Contact

roesploits@gmail.com — we respond within 24 hours.